This page shows the up-to-date technical information concerning the server and connectivity - refer to it if you suspect there might be a technical problem with your site. If you need to contact us please use the ›Help page.

NETCELLS 6 SERVER - running since November 2007
System Info: Intel QuadCore Xeon 5310 1.66Ghz 8MB Cache 1066MHz FSB, 4GB DDR2 RAM, 2x250GB SATA 3GBPS RAID1/0 + 250GB SATA HDD, Operating System: Linux. Server 6 is a powerful machine with plenty of memory (RAM) - it uses a dual disk data "mirroring" system (RAID) - even if one of the hard drives were to fail the web sites would continue to function as the other drive takes over automatically. It is, of course, a Dedicated server, that means we have root access and know every web site hosted on our server.
Data Center Info: SAS 70 Type II certified, high availability, high-power density data center with latest Juniper MX series routers.
Facility Provider: DuPont Fabros Technology Inc
NPA-NXX: 847-787
Commissioned: 2008
Building Area: 485,000(sq ft) gross - 221,000(sq ft) raised floor
Suppression: Laser-based Very Early Smoke Detection (VESDA) Pre-action zoned dry-pipe system
Redundancy: N+2 on critical systems
Primary Voltage: 34.5kV
# of Utility Feeders: 2
# of Power Transformers: 8
UPS: 16 - 1,300kW rotary powered systems
Standby Power: 16 - 2,250kW diesel generator systems
Fuel Capacity: 100,000 gallons of diesel
Cooling System: 8 - 1,150 ton centrifugal chillers
Thermal Energy Storage: 500,000 gallons of chilled water
Data Pathways: 2 diverse fiber vaults for redundant carrier points of entry
Loading Dock: 4 enclosed and heated bays, hydraulic dock levelers
Building and Perimeter: Bullet-resistant protection at security check-in and level III walls
Security Staff: 24/7/365 staffing with at least 2 officers
Access Control: Dual-factor authentication system (keycard + biometrics)
Alarm System: Active and passive monitoring systems in place

System Log
2012-01-28 Saturday - the server was down for 33 minutes due to the data center networking issues
2012-01-20 Friday - the server was down for 2 hours, 2 minutes due to a human error in the company we lease the server from - basically, they have assumed (wrongly) that our yearly bill was not paid and suspended the service without notifying us !
2011-01-18 Tuesday - the server was relocated, as notified, to a brand new state-of-the-art data centre that provides space to some of the biggest companies in the world - Google, Microsoft, RackSpace - see the more detailed information above.
2010-08-01 Sunday - upstream network outage - server down time 1h 33min.
2008-04-26 Saturday - software update to php ver. 5.2.5 - disruption only lasted a few minutes, but check your php scripts are running ok.
2007-11-26 Monday - the new server went live.

NETCELLS 5 SERVER - running since January 2006 till November 2007
System Log
2007-07-07 Saturday - attack on the server's DNS service brought all services down. The outage lasted 6 hours 23 minutes. The server's DNS defences have been reinforced.
2007-06-26 Tuesday - the server was down for short period due to a RAM upgrade.
2007-01-23 Tuesday - the server was down for approx. 4 hours, due to the server network outage at the datacentre.
2006-11-29 Wednesday - the server was suspended due to the spam bouncing back to the server (the spam was not originating from the server). Outage lasted 3 hours 7 minutes.
2006-01-23 The main sites of the Netcells network have been moved to this new server, all the code has been upgraded and greatly improved in the process - this was a big job - we appologise if you have experienced problems during that time.

NETCELLS 4 SERVER - running from June 2003 till November 2006
System Log
2006-11-01 Server closed
2006-08-21 Nameservers failure
2006-08-17 Friday - server down for several hours due to a human error.
2006-08-04 Mail Server down for several hours
2006-02-09 Thursday 12:16 GMT (UTC) - Time on error: 2 hours 47 minutes 24 seconds
2005-12-15 Thursday - problems have been reported with SENDING email. This can be solved by enabling Server Authentification in your mail program (in Outlook go to Tools>Accounts>Properties>Servers>MyServerRequiresAuthentification). Remember, you can always send mail from your cPanel, regardless of your local computer problems (see FAQs).
2005-11-25 Friday about 9:02 GMT (UTC) - master DNS servers rebooted. Time unreachable: 30 min.
2005-11-11 Friday Server recovery at 19:02 GMT (UTC). Time on error: 3 hours 30 seconds.
2005-09-19 Monday Server recovery at 14:40 GMT (UTC). Time on error: 17 minutes 28 seconds.
2005-08-29 Monday Server recovery at 4:30 GMT (UTC). Time on error: 1 day 6 hours 16 minutes 40 seconds.
2005-08-18 Thursday Server recovery at 19:19 GMT (UTC). Time on error: 2 hours 30 minutes 23 seconds.
2005-05-20 Friday Switch problem time on error: 1 hour
2005-04-27 Wednesday Server recovery at 6:19 GMT (UTC). Time on error: 2 hours 11 minutes 17 seconds.
2005-02-09 Wednesday Hacker attack - Server down for 11 hours - all software updated, security improved.

Note: all Internet servers fail from time to time. When a host company promises 99% connectivity, in real terms this means that their server down time is no more than 3 days 15 hours and 36 minutes during one year. As you can see from the log above our servers have done much better than that.